Consumer Online Privacy
Frequently Asked Questions

Consumer Online Privacy Frequently Asked Questions

• How can I learn more about Security?
• How can I learn more about preventing fraud online?
• What are Cookies?
• How do I contact Internet Banking Customer Service by phone?
• How do I contact Internet Banking Customer Service by email?
• What if I forget my password for Internet Banking?

Q: How can I learn more about Security?

A: Every secure page on our Web site has been certified and noted with a digital certificate by Verisign, Inc. This is shown via the "site certificate" resident on all secure pages. To view this certificate, click on the image of the closed lock or the solid key on the bottom bar of your browser window. A small frame displaying site security information will appear. If you are using Internet Explorer, look for "Issued to" to verify that you are on our Web site. View our Software & Browser Requirements. The most important aspect of securing your financial data is for you to select a Password that is difficult to guess and then guard it carefully. If your Password is breached, no other security we can employ will protect your data against someone who knows the Password. You can help protect your financial information by using your Password carefully. Choose a Password that would be difficult for someone to guess, preferably a combination of letters and numbers that are not related to your job or personal life. You can make your Password easy for you to remember but difficult for others to guess by stringing a few unrelated words together, shifting a word up or down one row on the keyboard, combining punctuation characters or numbers with a regular word or deliberately misspelling a word. Do not write your Password down or leave it in a place where it might be discovered. If you have reason to believe your Password may have been discovered, immediately change your Password. Login to U.S. Bank Internet Banking, select "Customer Service" and then select "Change Your U.S. Bank® Online Password". We recommend that you change you Password regularly. Under no circumstances will a U.S. Bancorp employee ever ask for your password.

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Q: How can I learn more about preventing fraud online?

A: Your Password is the best way to prevent unauthorized access to your accounts. Do not write it down or share it with anyone. Make sure it is difficult to guess and that you change it regularly. U.S. Bank captures each login to U.S. Bank Internet Banking. After logging in, look at the top of your account summary page to view the last date your accounts were accessed. Beware of any phone, mail or email contact requesting you to verify your Personal ID or statement information. Those committing fraud have become very accomplished at replicating the look of a financial institution's Web site. We will never initiate a request for sensitive information so if you feel that your accounts have been compromised by someone posing as a bank, contact us immediately. For more information, you can visit our comprehensive article on identity theft or the FTC Identity Theft site.

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Q: What are Cookies?

A: Cookies are small text files placed on your computer by a Web site. Some U.S. Bank Web sites or Web site pages, like many other commercial Web sites, use a technology called "cookies" to provide you with tailored information from the Web site. A cookie is a small text file that a Web site can send to your browser, which may then be stored on your computer. A cookie does not retrieve any data from your hard drive, carry computer viruses or capture your email address. There are two types of cookies: persistent cookies and temporary or session cookies. U.S. Bancorp Web sites use session cookies to assist us in securing your activities and to enhance the performance of our Web site. Session cookies are used for authentication purposes. Once you login to a Web site, your browser receives a session cookie which has a time stamp on it. As you move around a Web site, your browser submits the session cookie whenever the browser requires a private Web page. This is how the site knows that the person who logged in is the same person requesting the private pages. Once you leave the site, the session cookie we place on your computer expires and is deleted from your computer. We also use cookies for some administrative purposes, such as examining overall traffic flow to ensure the site is easy to use. When we do this, we examine group activity and do not watch any individual's browsing pattern. When the time value of the session cookie expires, you will be prompted to login again. When you close your browser, the session cookie is deleted even if the time stamp is still valid. Persistent cookies help a site remember you as a previous visitor and can enhance your use of a Web site by saving your Passwords and preferences while you are on the site. For example, if you have requested to receive customized stock information from us, a persistent cookie is stored by your browser to remember your preference You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. However, if you chose to reject cookies, you will not be able to use U.S. Bank Internet Banking or Internet Bill Pay.

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Q: How do I contact Internet Banking Customer Service by phone?

A: Call the appropriate number listed below and listen for the voice prompt for online customer service.   Cincinnati Metro         (513) 632-4141   Denver Metro         (303) 585-8585   Minneapolis / St. Paul Metro         (612) US BANKS (612-872-2657)   Milwaukee Metro         (414) 765-4636   Portland Metro         (503) US BANKS (503-872-2657)   St. Louis Metro         (314) 425-2000   All Other Locations         (800) US BANKS (800-872-2657)   TDD - All Locations         (800) 685-5065

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Q: How do I contact U.S. Bank Internet Banking Customer Service by e-mail?

A: For more information regarding our online privacy practices, email us at e-mail us at 1800usbanks@usbank.com.

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Q: What if I forget my password for U.S. Bank Internet Banking?

A: If you forget your password, you can submit a request to have it reset. Click on the red Internet Banking button on the home page, select "login assistance", enter your Personal ID and select your account type. Then complete the New Password Selection form. If you do not know your Personal ID, you can contact a Personal Banker to assist you. Personal Bankers have access to your Internet Banking Personal ID, but do not have access to your Password.

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